General Conditions

Acceptance of the Legal General Conditions of Contract

By accepting this contract (by activating the click), the user declares that she / he is an adult person with capacity to enter into a contract, and that she / he has read and accepts these General Conditions. These General Conditions of the GROUPJANEOUTLET.COM web site (hereinafter: “the General Conditions”) regulate the legal relationship that arises from the contracting processes between the users and / or purchaser (hereinafter: “the Users”) and Jané, S.A. (en adelante "GROUPJANEOUTLET.COM"), as owner of the web site at the URL “GROUPJANEOUTLET.COM”. Users accept the Conditions from the moment they use (access. visit, etc.) or place any order. This document can be printed and stored by Users. GROUPJANEOUTLET.COM offers Users the use of telephone number 937-031-800 and e-mail address, enabling Users to raise any queries regarding the General Conditions.

Applicable laws

These General Conditions are subject to the provisions of Law 7 / 1996 of 15 January on Regulating Retail Trade, Law 7 / 1998 of 13 April on General Conditions of Contract, Royal Legislative Decree 1 / 2007 of 126 November, which consolidates into a single text Law 26 / 1984 of 19 July on General Provisions of Consumer and User Protection and the transposition legislation relating to European Union directives in respect of consumer and user protection, Organic Law 15 / 1999 of 13 December on the Protection of Personal Data and its implementing Regulations, and Law 34 / 2002 of 11 July on Information Society and Electronic Commerce Services.

Service-use policy and liabilities

GROUPJANEOUTLET.COM does not guarantee the permanent availability of products, being discharged from any liability for possible damage and loss due to a product being unavailable due to force majeure or errors in the telematic data-transfer networks that lie beyond its control. GROUPJANEOUTLET.COM does not accept liability for the content of links to other web sites that it does not own, thus being web sites that it cannot control.

Modification of Legal Conditions

GROUPJANEOUTLET.COM reserves the right to update, modify, or delete information contained on its web site and in the General Conditions, as well as in the configuration or presentation thereof, without notice and without accepting any liability for the matter. That duty of notification shall be deemed fulfilled by modification of the General Conditions set out on the web site of GROUPJANEOUTLET.COM. In any case, the current General Conditions can be consulted before the services are used.

Policy on privacy and on the protection of personal data

When Users provide their e-mail addresses or other personal data, which are required for purchasing any item offered on the GROUPJANEOUTLET.COM web site, those Users give their consent to those addresses being processed as well as used to provide the service of handling the orders and to send promotional or advertising commercial offers relating to products offered by GROUPJANEOUTLET.COM or by group companies that may be of interest to the user(s). GROUPJANEOUTLET.COM provides Users with the e-mail address and the telephone number 937-031-800, to allow Users to revoke the consent that they have given. GROUPJANEOUTLET.COM declares that it complies with current data-protection legislation, especially Organic Law 15 / 1999 of 13 December on Protecting Personal Data, and Royal Decree 994 / 1999 of 11 June, which implements the said organic law. GROUPJANEOUTLET.COM provides Customers with the means of contact described in these General Conditions, so that Customers can exercise the rights to access, correct, delete, and challenge that are guaranteed by current legislation. Jané, S.A., hereby declares that under no circumstances will data provided by Users be passed to third parties.

Complying with legislation on intellectual property

The content on the GROUPJANEOUTLET.COM web site is subject to Intellectual and Industrial Property rights, and are solely owned by Jané, S.A., or by the physical or legal person that compose it. By visiting the GROUPJANEOUTLET.COM web sites, users have no right of alteration, use, reproduction, distribution, or public communication over the content thereof, with GROUPJANEOUTLET.COM reserving all those rights to itself. The transfer of those rights shall require the prior written consent of Jané, S.A. Users shall not be entitled to make that content or those products available to third parties. In addition, intellectual property extends to content included in GROUPJANEOUTLET.COM, its logos, design, images (of products), and source code used for its programming and operation.

Jané, S.A.’s outlet policy

Jané, S.A., through its web site at GROUPJANEOUTLET.COM, offers users ONLY products that are clearance stock from other seasons, samples, and end-of-line stocks, doing so on a controlled basis. The products offered on its web page are not defective or deteriorated in any way. All products offered through the GROUPJANEOUTLET.COM web site carry the appropriate guarantee in accordance with current legislation. Jané, S.A., hereby declares that the pricing policy on GROUPJANEOUTLET.COM does not IN ANY WAY interfere with the traditional commercial channel. The prices that appear on its web sites show the final price to be paid by users, less postage costs (please see pricing policy). The reference RRP cannot be published because the collections come from other seasons and because Jané, S.A., does not have an approved official RRP.

The pricing policy at GROUPJANEOUTLET.COM

All prices displayed in our product list include value-added tax (VAT) at 21%. The euro (€) is the sole unit of currency used on the GROUPJANEOUTLET.COM web site.

The prices displayed at GROUPJANEOUTLET.COM can be reviewed and modified at any time, of so required by conditions.

System of payment

The GROUPJANEOUTLET.COM web site shall only accept payment by means of credit cards of PayPal. Jané, S.A., guarantees that each one of the transactions carried out on its web site is 100% secure. All transactions that involve the transmission of personal or bank data shall be carried out in a secure environment. GROUPJANEOUTLET.COM uses a server based on standard SSL (Secure Sockets Layer) security technology. All information sent to us is sent in encrypted form over the internet.

Similarly, your credit-card details are not recorded in any database. Those details go directly to the bank’s PoS (Point of Sale) terminal or to PayPal.

The PoS used by GROUPJANEOUTLET.COM is managed by the Spanish financial entity CaixaBank. In addition, please note that to provide greater security to credit-card holders, the GROUPJANEOUTLET.COM payment gateway includes the secure-payment called SEC (Secure Electronic Commerce). In that way, the holder of a “secured” card can make payments using a Visa or MasterCard at GROUPJANEOUTLET.COM. If your card is not part of that payment system, you will not be able to make purchases or place orders.

When payment is made using Visa or MasterCard, in both cases, the following details shall be requested: the card number the expiry date, and a validation code that is made up of the last 3 digits of the number printed in italic numerals on the reverse of your Visa card or your MasterCard. That offers more guarantees concerning the security of the transaction. The process or procedure can be changed without notice.

Payment using Secure Electronic Commerce is a way of guaranteeing internet transactions. The main aim is to provide greater security for internet users as well as for businesses that sell over the internet, to authenticate the purchaser as the real holder of the card that is being used. In practice, when you pay with a “secure” Visa card or MasterCard, in addition to the number and date of expiry, you will be asked for a personal code for the sole use of internet purchases. That code unmistakeably identifies you as the holder. In that way, no-one will be able to make an internet purchase without that code. Credit-card fraud is a crime, and JANÉ, S.A., shall ALWAYS take legal and / or judicial action against people who carry out fraudulent transactions at the GROUPJANEOUTLET.COM shop of JANÉ, S.A.

Methods of delivery and delivery deadlines

JANÉ, S.A., reserves the right to vary the method of delivery and the company used to carry out delivery, regardless of what is set out in these pages and if there is no prejudice to customers.

For deliveries to Spain:

For mainland Spain, the Balearic Islands, the Canary Islands, Ceuta, and Melilla, the following conditions shall apply:

  •  if the value of the purchase is less than 100 euros, delivery costs 7.20 euros
  •  if the value of the purchase is greater than 100 euros, delivery is free of charge
  •  household deliveries are made using express transport services, which deliver items within 48 to 72 hours for deliveries in Mainland Spain, and with 3 to 5 working days for deliveries to the Balearic Islands, the Canary Islands, Ceuta, and Melilla. That period shall begin when the haulier collects the order from the JANEOUTLET.ES warehouse.

Users must take account of national and local holidays, when Jané, S.A., does not hand orders over to hauliers*.

For the Canary Islands, the Balearic Islands, Ceuta, and Melilla, the following conditions shall apply:

  • the Customs & Excise system shall levy the appropriate taxes. Under no circumstances shall we be able to determine the amount of tax to be paid by customers, since, for example, in the Case of the Canary Islands, the amount is determined by the I.G.I.C. (Impuesto General Indirecto Canario – Indirect General Canary-Islands Tax) and by Aduanas de Canarias (Canary Islands Customs & Excise). For the purposes of GUIDANCE only, and not being a fixed amount in any case, customs payments are usually between 15 and 30 euros for import dues and administrative forms for Customs & Excise, in addition to the amount due in respect of the I.G.I.C. JANÉ, S.A., accepts no liability in respect of any possible changes that Customs & Excise may make without notice.

Deliveries to other destinations:

The following conditions shall apply:

  • credit cards shall always be charges in euros. The customer shall be liable for all exchange-rate variations (whether in favour of customers or of JANÉ, S.A.) when the amount is charged to the customer’s account
  • deliveries are only made to the following countries: Germany, Austria, Switzerland, France, the UK, Italy, Portugal, Belgium, Turkey, Russia, Czechia, Slovakia, Poland, the Ukraine, Sweden, Denmark, Slovenia, Estonia, Greece, Hungary, and Bulgaria
  • delivery time is about 4 to 6 working days.

NB: The prices shown for delivery costs do not include any possible additional Customs & Excise dues, which the recipient of the goods shall pay at the destination.

*Working days for JANÉ, S.A.: Working days shall be all the days from Monday to Friday, except for days that are declared official holidays in Spain and in Catalonia, and local holidays in Palau de Plegamans.


GROUPJANEOUTLET.COM customers enjoy the guarantee that covers the products from the date of despatch, in accordance with current legislation.

Defects or imperfections dues to incorrect use or handling of the materials, or the wear and tear arising from normal use thereof, are not covered by the guarantee.

A reduction in the functionality of items that is due to their design limitations is also excluded from the scope of the guarantee.

Returns and exchanges

In accordance with the provisions of article 69 of the General Law on Consumer and User Protection, users shall have the right to withdraw from the contract. To do so, they must complete a Withdrawal Document; for that purpose, they may use the sample document given below. Users shall have fourteen calendar days from the date of receipt of the product purchased to exercise the right of withdrawals. If withdrawal takes place, users must notify Jané, S.A., of their decision to withdraw from the contact by means of an unequivocal declaration (e.g. a letter sent by post, fax, or e-mail).

IMPORTANT: For the purposes of product returns, the domicile is Carrer dels Mercaders 34, 08184 Palau-Solità i Plegamans, Barcelona. When we receive the item and a check is made that it complies with the conditions set out above, the amount of the purchase shall be refunded by means of a bank transfer to the account indicated by you, within 7 days of the product being received.

The customer-service department of JANÉ, S.A. (, has an after-sales service to resolve any problem with items or despatch. Jané, S.A., tries to offer customers swift and efficient service.

Limitation on liability

Customers bear SOLE liability for the proper use and functioning of products offered at GROUPJANEOUTLET.COM. Jané, S.A., does not, under any circumstances, accept liability for no the improper use of its products, or for the consequences that may arise therefrom.


GROUPJANEOUTLET.COM uses cookies for the sole purpose of offering a more personalised service, and for helping navigation of its web site to be easier and more in line with its users’ preferences.

A cookie is a small text file that a web-site server stores on the user’s hard disc. Cookies cannot of themselves identify a person, since they make no reference to any personal data, they cannot be executed as code, and they cannot contain a virus.

For example, cookies help to store the user’s configuration (language and country of use) so that those details do not need to be entered on the next visit. In addition, they enable us to manage users’ baskets of purchases and store information on their orders as they view other parts of the GROUPJANEOUTLET.COM web site.

Most browsers automatically accept cookies, but they can also be configured not to do so. Please follow your own criteria.

Applicable legislation and competent jurisdiction

These General Conditions shall have effect and shall be interpreted in accordance with the laws of the Kingdom of Spain.


All notifications, requirements, requests, and other communications that the parties must make in relation to these General Conditions must be made in writing, and shall be delivered by hand or by registered post.

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